casinu Privacy Policy

This Privacy Policy applies to all players and visitors who access the casinu platform — whether through the casinu website at casinu.vu or the casinu mobile app. It describes how casinu collects, stores, uses, and protects personal information in connection with the services we provide to players in the Philippines.

By registering an account or using the casinu platform in any way, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal information as described here. If you do not agree with this policy, please do not use the platform.

casinu is committed to handling your personal data responsibly. We collect only what we need to operate your account securely and comply with legal obligations. We do not sell personal data to advertisers, data brokers, or unrelated third parties.

The personal information casinu collects falls into the following categories:

casinu does not collect unnecessary personal data. If a piece of information is not needed to operate your account, verify your identity, process transactions, or fulfil a legal obligation, we do not ask for it.

casinu collects personal information through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, or contact casinu support
• Automatically — technical data such as IP address, device type, and session activity is collected automatically when you access the platform
• From third-party verification services — where casinu uses identity verification or fraud detection services as part of the KYC process, relevant data may be confirmed through those channels
• From cookies and similar technologies — see the Cookies section below for more information

casinu does not purchase or obtain personal data about you from data brokers, social media platforms, or unrelated third parties for the purpose of targeting you with marketing.

casinu uses the personal information it collects for the following purposes:

• Account management — to create, maintain, and secure your player account
• Identity verification — to confirm you are who you say you are before processing withdrawals, in compliance with standard KYC requirements
• Transaction processing — to handle PHP deposits and withdrawals accurately and direct funds to the correct verified account
• Fraud prevention and security — to detect and investigate suspicious activity, protect against unauthorised account access, and prevent money laundering
• Customer support — to respond to your queries, resolve disputes, and provide assistance
• Platform improvement — aggregated, anonymised data may be used to understand how the platform is being used and to improve the player experience
• Legal and regulatory compliance — to meet our obligations under applicable laws and respond to lawful requests from authorities
• Responsible gaming — to monitor account activity for signs of problem gambling and apply player-requested tools such as deposit limits or self-exclusion

casinu does not use your personal data to build advertising profiles or sell it to marketing companies. Service-related communications — such as account notifications, security alerts, and transaction confirmations — may be sent to your registered email or phone number.

casinu does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service providers — third-party companies that help us operate the platform, such as identity verification services, payment processors, and cloud infrastructure providers. These parties are bound by confidentiality agreements and are permitted to use your data only for the specific service they provide to casinu
• Legal obligations — where casinu is required by law, court order, or regulatory authority to disclose specific information, we will comply with that lawful obligation
• Fraud and security investigations — where casinu reasonably suspects fraud, money laundering, or a serious breach of platform rules, relevant account data may be shared with relevant authorities or investigative bodies
• Business transfers — in the event of a merger, acquisition, or sale of assets involving casinu, player data may be transferred as part of that transaction, subject to the same privacy protections described in this policy

casinu retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable legal and regulatory obligations. Specifically:

• Account information and transaction history are typically retained for a minimum period after account closure to satisfy recordkeeping requirements
• KYC identity documents are stored securely for the duration required by applicable anti-money laundering and fraud prevention requirements
• Support communications are retained for a period sufficient to resolve disputes and improve service quality

When personal data is no longer needed and there is no legal reason to keep it, casinu deletes or anonymises it using secure data disposal practices. You may also request deletion of your personal data subject to the limitations described in the Your Rights section below.

casinu takes data security seriously. All data transmitted between your device and the casinu platform is protected using 256-bit SSL (Secure Sockets Layer) encryption, which prevents interception of your login credentials, personal details, and financial information in transit.

Additional security measures include:

• OTP (one-time password) verification for login from new devices and all withdrawal requests
• Secure storage of KYC documents in access-controlled systems with limited internal access on a need-to-know basis
• Regular security reviews and monitoring of platform activity for unusual patterns
• Strict access controls limiting which casinu staff can view sensitive player data

While casinu applies industry-standard security practices, no online system can guarantee absolute security. Players are also responsible for keeping their account credentials — password and OTP codes — private. If you believe your account has been compromised, contact casinu support immediately.

As a casinu player in the Philippines, you have the following rights regarding your personal data:

• Right to access — you may request a summary of the personal data casinu holds about you
• Right to correction — if any of your personal data is inaccurate or out of date, you may request that it be corrected
• Right to deletion — you may request deletion of your personal data, subject to casinu's legal obligation to retain certain records for compliance purposes
• Right to restrict processing — in certain circumstances, you may ask casinu to limit how your data is processed while a dispute is being resolved
• Right to object — you may object to uses of your personal data that are not strictly necessary for running your account

To exercise any of these rights, contact the casinu support team via live chat or email at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before acting on a data request. Some requests — particularly for deletion — may be subject to legal retention requirements that limit what can be removed while your account is active.

casinu uses cookies and similar technologies to operate the platform, keep you logged in between sessions, and understand how players use the site at an aggregate level. Cookies are small text files stored on your device by your browser when you visit casinu.vu.

The main types of cookies used on casinu include:

• Strictly necessary cookies — essential for the platform to function, such as maintaining your login session and processing transactions. These cannot be disabled without breaking core functionality
• Functional cookies — remember your preferences such as language settings and last-used game categories
• Analytics cookies — help casinu understand aggregate platform usage patterns so we can improve the experience. These do not identify you individually

casinu does not use third-party advertising cookies or tracking pixels to build marketing profiles about you. You can manage or delete cookies through your browser settings, but disabling strictly necessary cookies may affect your ability to use the platform normally.

casinu is strictly an adult-only platform for players aged 21 and above. We do not knowingly collect personal information from any person under 21 years of age. If we discover that a minor has registered an account or submitted personal data, that account will be immediately closed and any associated data will be deleted.

If you are a parent or guardian and believe a minor in your care has accessed or registered on casinu, please contact us at [email protected] immediately so we can investigate and take appropriate action.

casinu may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes that affect how we use your personal data, we may also notify you via your registered email address.

We encourage you to review this page periodically. Your continued use of the casinu platform after any update constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using casinu and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the casinu team through the following channels:

• Live Chat — available 24/7 inside the casinu platform after logging in to your account
• Email — [email protected]. Please include "Privacy Request" in the subject line along with a brief description of your query

casinu's support team is here to serve Philippine players and will do its best to respond to privacy-related enquiries within two Philippine business days. For account deletion or data access requests, additional identity verification may be required before we can process your request.